BIRD + WOLF are an ethical and sustainable fashion brand upcyling ex-army wear. We respect that these jackets have had a journey and therefore most are beautifully imperfect.
Our jackets are built to last. We are continually looking at ways of improving our designs and listen to all feedback.
We do not accept returns for our bespoke items nor complaints pertaining to the quality of our goods, i.e. wear and tear. Because many of these jackets have had a 'journey' they can have darning on the collars, worn buttons and can be distressed. This is what we love about them.
We purposefully use ex-army and utility wear not only because of the ethos of sustainability, but we feel that the durability and quality of these clothes are better than a large percentage of today's factory made clothes. The more worn they are the better they look, in our opinion. We would recommend not to wear against delicate fabrics such as silk due to the nature of the rivet backs.
We are happy to accept returns and apply full refunds or exchange of items (sizes, styles etc.) for our non-bespoke items*.
All items must be returned within 28 days of purchase. All items must be in the condition they were received in.
Any items that are damaged or smell strongly of smoke, perfume or other fumes - in other words have been worn - will be returned without a refund.
Please note the washing instructions as stated on the item does not apply once it has been customised.
* Should you wish to exchange and item for an item costing more we will invoice for the difference once the item has been received under the conditions stated above.
Please email firstname.lastname@example.org to arrange returns. Thank you.
Peace + Love