Returns


PLEASE NOTE WE HAVE EXTENDED OUR RETURNS POLICY
TO 28 DAYS OF RECEIPT OF YOUR ORDER
IF YOU ARE SELF ISOLATING OR CANNOT GET TO A POST OFFICE BEFORE THIS TIME - DON'T WORRY! JUST EMAIL US ON HELLO@BIRDANDWOLF.COM 
KEEP SAFE. X

 

BIRD + WOLF are an ethical and sustainable fashion company upcyling ex-army wear. We respect that these jackets have had a journey and therefore most are beautifully imperfect. All of our clothes are gender neutral.

Our jackets are built to last. We would recommend not to wear against delicate fabrics such as silk due to the nature of the rivet backs. We are continually looking at ways of improving our designs and listen to all feedback. 

Thank you. 

RETURNS

We do not accept returns for our bespoke items nor complaints pertaining to the quality of our goods, i.e. wear and tear. Because many of these jackets have had a 'journey' they can have darning on the collars, worn buttons and can be distressed. This is what we love about them.

We purposefully use ex-army and utility wear not only because of the ethos of sustainability, but we feel that the durability and quality of these clothes are better than a large percentage of today's factory made clothes. The more worn they are the better they look, in our opinion. 

We are happy to accept returns and apply full refunds or exchange of items (sizes, styles etc.) for our non-bespoke items*.

All items must be returned within 28 days of purchase. All items must be in the condition they were received in. Any items that are damaged or smell strongly of smoke, perfume or other fumes - in other words have been worn - will be returned without a refund.

* Should you wish to exchange and item for an item costing more we will invoice for the difference once the item has been received under the conditions stated above.

Please email hello@birdandwolf.com to arrange returns. Thank you.

Peace + Love